Armchair Barista
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and getting the most from your coffee gear.
Can't find what you're looking for? Reach out via our Contact page and we'll get back to you within one business day.
Orders & Shipping
Where do you ship?
We currently ship within South Africa only.
How much does shipping cost?
Standard door-to-door courier is R125 per order for orders under R1,500. Orders of R1,500 or more ship free. Pudo locker-to-locker delivery is R90 per order (maximum 15 kg).
How long will my order take to arrive?
Main centres: 3–5 working days. Outlying areas: 4–6 working days. Rural areas: 7–10 working days. Deliveries run Monday to Friday during office hours — we don't deliver on weekends or public holidays, and delivery times can't be pre-scheduled.
How do I track my order?
Use our order tracking page once you've received your shipping confirmation.
Returns & Exchanges
What's your return policy?
You can return or exchange most items within 30 days of purchase, provided they're unused, in original condition, with all accessories and packaging.
How do I start a return?
Contact us before sending anything back — you'll need a Return Authorisation (RMA) first. Log in and use our self-service portal, call 087 550 0543, or email support@armchairbarista.co.za. Full details are on our Returns page.
Who pays for return shipping?
You're responsible for the cost of returning products to us. Please package items carefully — we can't process a refund if a returned item arrives damaged due to poor packaging.
What if my item arrives damaged or faulty?
Inspect your order as soon as it arrives and contact us immediately if anything is defective, damaged, or incorrect, so we can sort it out quickly.
Payments & Pricing
What currency are your prices in?
All prices are listed in South African Rand (ZAR).
What payment methods do you accept?
We accept Visa, Mastercard, American Express, EFT, Capitec Pay, Pay to Scan, PayShap, Apple Pay, and Google Pay. Payments are processed securely through Yoco and BobPay.
Do you offer wholesale or trade pricing?
We're a retail-only store, so we don't currently offer wholesale or trade pricing.
Gift Registry
Do you have a gift registry?
Yes. Create a registry for any occasion, add products from any product page, and share the link with friends and family. Visit our Gift Registry page to get started.
How do I add items to my registry?
Click "Add to Registry" on any product page once you've created or logged into your registry account.
Warranty & Product Support
Do your products come with a warranty?
Yes. We pass on the exact warranty offered by each product's official South African importer or distributor — so the term varies by product (for example, some carry a one-year warranty). Check your specific product's listing, or contact us and we'll confirm the warranty period for your item.
Still have questions?
Reach out via email, WhatsApp, or our contact form — we're coffee people first, and we reply within one business day. Contact us →